FAQs

Virtual races are new to a lot of people. So, we've pulled together a list of possible questions and provided short answers to help make your Winter Count 2020 experience as smooth as possible. 

What is a virtual run?

A virtual run is a running event you can run, jog, or walk at your own pace, on your own time, and at a location of your choice. 

How does Winter Count 2020 work? 

It is pretty simple. Choose your distance and register on the Winter Count 2020 RunSignup page. Complete your distance on one day during the event week from December 21 - 27. Track your result with a running app. Share a picture, use hashtags, and/or tag us. Finally, upload your recorded results via online submission on the race page or by email by 11:59pm CST on December 27. 

Can anyone participate? 

Yes, Winter Count 2020 is open to all people. You can be any age or any skill level to participate. We are an inclusive event. We invite everyone to participate. 

Can I make changes to my race registration?

Yes, you can make changes to your race registration including: name, address, and distance (Half marathon, 10K, or 5K). Manual changes can be made as long as the race registration window is open. Registration closes at midnight on December 20 or when spots are filled. 

How do I make changes to my race registration?

You can either log in directly to your RunSignup race profile or you can click the Manage Registration link sent with your Winter Count 2020 confirmation email. 

What's included in participant packets?

All registered runners will receive a participant packet that includes a custom Winter Count 2020 canvas tote bag, t-shirt, and bib.

Where can I find information about the t-shirt sizes?

The t-shirt is made from a soft, tri-blend fabric and is offered in unisex sizing. More detailed information about sizes can be found at our sizing guide.

Where are you shipping participant packets to?

We are currently offering shipping to addresses in the United States, Canada, Australia, and the United Kingdom. Orders will ship via USPS. It's also important to note there could be shipping delays due to holiday mail and COVID-19 globally.

How much is shipping for the participant packet?

Orders will incur an additional shipping fee as follows:
  • United States: $6
  • Canada: $18.50
  • Australia: $23.00
  • United Kingdom: $25.50

When will participant packets ship? 

Packets will be shipped in the order received. Participant packets for runners registered by December 8 will ship by the week of December 14. Participant packets for runners registering after December 8th will not ship until after race week beginning on December 28th. 

Can I exchange my t-shirt after receiving it by mail?

We do not offer any exchanges after participant packets ship. All changes to size must be made via your Runsignup profile or requested via email prior to shipment. We highly recommend viewing the sizing information posted at the participant packet page to order the correct size t-shirt. 

Can I do another activity like biking or swimming? 

No, Winter Count 2020 is a running event. We ask that you either run, jog, or walk to complete your selected distance. We do not have a time limit set so you can go at your own pace to complete your distance.

Do I have to complete my race at one time?

Yes, we ask that you complete your race distance in one day. Depending on registration, participants will run either a half marathon (13.1 miles), 10K (6.2 miles) or 5K (3.1 miles) distance. The good news is that you can walk, jog, or run your personal race at your own pace.

Can I run more than once?

Winter Count 2020 is one race per participant. We hope you will consider joining us next year if you enjoy your experience though. 

How do I track my race? 

You can track your run by using a running app on your smartphone. You must carry your smartphone while you are running in order for the app to properly track your race. If you're not already using a running app, a few free options include: 
  • MapMyRun
  • Strava
  • Runkeeper
  • RaceJoy
  • Footpath Route Planner
  • Pacer
  • Zwift

Where do I submit my results? 

There are two options for submitting race results. You can: 1) upload your run results via the online submission through your RunSignup profile or 2) send your run results via email. You must track your own run with a running app in order to submit your results. The only details you need to submit include the distance completed (in km or miles) and time. You must submit your recorded race results by December 27 at 11:59pm CST. 

Will there be awards?

We are not offering awards this year. With registration, you will receive a participant packet including a custom bag, t-shirt, and bib. You can also download a finishers certificate after you complete your run and submit your results.  

How do I download a finishers certificate? 

Once your submitted result are live on the results page, you will be able to select your name and click the certificate title in the right hand corner. A personalized finishers certificate will load. You can then download and print it.