Frequently Asked Questions
Virtual races are common but we still pulled together a list of questions we usually get and provided some short answers to help make your experience as smooth as possible.
What is a virtual run?
A virtual run is a running event you can run, jog, or walk at your own pace, on your own time, and at a location of your choice.
How does your run work?
It is pretty simple. Choose your distance and register at the RunSignup page. Complete your distance on the day you choose during the event week from November 14-21. Track your result with a running app. Share a picture, use hashtags, and/or tag us. Finally, upload your recorded results via online submission on the race page or by email (info@redearthrun.co) by 11:59pm CST on November 21.
Can anyone participate?
Yes, our events are open to all people. You can be any age or any skill level to participate. We are an inclusive event. We invite all people to participate.
Can I make changes to my race registration?
Yes, you can make changes to your race registration including: name, address, and distance (Half marathon, 10K, or 5K). Manual changes can be made as long as the race registration window is open. Registration closes at midnight on Friday, November 13.
How do I make changes to my race registration?
You can either log in directly to your RunSignup race profile or you can click the Manage Registration link sent with your registration confirmation email.
What's included in participant packets?
All registered runners will receive a packet that includes a custom t-shirt, bib, and sticker.
Where can I find information about the t-shirt sizes?
The high quality t-shirt is made from 100% cotton and is offered in unisex sizing. It features a vibrant print of original ledger art by Josh Atcheynum. More detailed information about sizes can be found at our sizing guide.
Where are you shipping participant packets to?
For this event, we are only offering shipping to addresses in the United States and Canada. Orders will ship via USPS. It is also important to note there could be shipping delays within USPS, which are beyond our control.
How much is shipping for the participant packet?
Orders will incur an additional shipping fee as follows:- United States: $8.00
- Canada: $20.00
When will participant packets ship?
In order to receive packets by race week you must register by October 12. Packets for registrations received by this date will ship beginning the week of October 18. Any registrations received after October 25 are not guaranteed to arrive by race week.
Update on 10/26/21: We are currently preparing all participant packets to ship. All packets will be mailed by end of the week. You will receive a shipping notification by email from Red Earth Run Co. The email will include a tracking number for your package. Thank you for your patience as we work to fulfill orders. Most importantly, thank you for supporting AICAF's work to change the story of cancer in Indigenous communities.
Update on 11/01/21: All participant packets ordered through Oct. 31 have shipped. Runners and/or contacts for group registrations received emails with shipping confirmation and tracking numbers.
Can I exchange my t-shirt after receiving it by mail?
We do not offer exchanges after participant packets ship. All changes to size must be made via email prior to shipment. We highly recommend viewing the sizing information posted at the participant packet page to order the correct size t-shirt.
Can I do another activity like biking or swimming?
No, this is a running event. We ask that you either run, jog, or walk to complete your selected distance. We do not have a time limit set so you can go at your own pace to complete your distance.
Do I have to complete my race at one time?
Yes, we ask that you complete your race at one time. Depending on registration, participants will complete either a half marathon (13.1 miles), 10K (6.2 miles) or 5K (3.1 miles) distance. The good news is that you can walk, jog, or run your personal race at your own pace.
Can I run more than once?
This event is one race per participant. We invite you to join us and invite your family and friends for our other running events though.
How do I track my race?
You can track your run by using a running app on your smartphone. You must carry your smartphone while you are running in order for the app to properly track your race. If you're not already using a running app, a few free options include:- MapMyRun
- Strava
- Runkeeper
- RaceJoy
- Footpath Route Planner
- Pacer
- Zwift
Where do I submit my results?
There are two options for submitting race results. You can: 1) upload your run results via the online submission through your RunSignup profile or 2) send your run results via email and we will upload them for you. You must track your own run with a running app in order to submit your results. The only details you need to submit include the distance completed (in km or miles) and time. You must submit your recorded race results by November 21 at 11:59pm CST.
Will there be awards?
We are not offering awards for this event. With registration, you will receive a participant packet including a custom t-shirt, bib, and sticker. Finisher certificates are also available digitally after you complete your run and submit your results.
How do I download a finishers certificate?
Once your submitted result are live on the results page, you will be able to select your name and click the certificate title in the upper right hand corner. A personalized finishers certificate will load. You can then download and print it.